“Plug and play”
with chatbot connectors to ServiceNow and other ITSM solutions, to leverage your existing investments.
Konverso’s clients achieve 20% to 60% of automated resolution and reduce costly level 2 support calls by 30%. Konverso also plugs & play with Robotic Process Automation. AI Chatbots and RPA can enable users to reset their password with a self-serve solution that can save 70% to 90% of the help desk costs associated with passwords.
Konverso's Kbot is an instantly deployable and scalable chatbot that will leverage all your invesrments in digital worplace initiatives and platforms like Office 365.
With a simple "no code" interface, answer Frequently Asked Questions and simply integrates Knowledge coming from inside and outside the entreprise (knowledge bases like Upland RightAnswers, ServiceNow, SharePoint Q&A and Q&A makers).
Kbot's conversational skills make the search interactive and more accurate (90% accuracy). With its NPL engine, Kbot can filter data to quickly guide the users to the most relevant content.
Multichannel integration with voice capabilities assures that your users can connect with bots through the channels they are the most confortable with, including email, chat, Skype, or a simple phone call.
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Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
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